Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused and unassembled where applicable — and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at Support@savannahsfurnituretx.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns must be shipped to: Savannah's Furniture 11450 Bissonnet St, Suite #101 Houston, TX 77099
Return Shipping Costs Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and Issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items The following items cannot be returned:
- Custom or special-order furniture pieces
- Items that have been assembled, modified, or show signs of use
- Sale items and gift cards
Exchanges The fastest way to get the item you want is to return your current item and, once the return is accepted, place a new order.
European Union Orders If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused and in original packaging with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, contact us at Support@savannahsfurnituretx.com.
Contact us
Business Name: Savannah's Furniture
Physical Address: 11450 Bissonnet St, Suite #101
Houston, TX, 77099
Email: Support@savannahsfurnituretx.com
Phone: +1 281-741-3557
Contact From: Click Here
Business Hours: 10AM- 6PM
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